Heathrow Express

Heathrow Express provide regular high speed services between London and Heathrow Airport - it is the quickest and most convenient way to travel directly to the busy airport.

Heathrow Express launched in 1998 and carries over 16 000 passengers every day.

 

About Heathrow Express

Heathrow Express provides a direct rail link between central London and Heathrow Airport calling at Heathrow Terminals 1, 2, 3 (Heathrow Central) and Heathrow Terminal 5. Heathrow Express operate the most train frequent service to Heathrow, onboard facilities include: BBC news and weather updates, first class coaches, quiet carriages and wifi.

 

Heathrow Express Timetable

Travel Times	Heathrow T5 - London	Heathrow T123 - London	London - Heathrow Terminals
Mon-Sat: From - until	05.07,05.27 - 23.42	05.12,05.33 - 00.06	05.10 - 23.25
	Every 15 minutes past the hour: 12-27-42-57	Every 15 minutes past the hour: 18-33-48-03	Every 15 minutes past the hour: 55-10-25-40
Sunday: From - until	05.03 - 23.48	05.08 - 00.06	05.10 - 23.25
	Every 15 minutes past the hour: 03-18-33-48	Every 15 minutes past the hour: 08-23-38-53	Every 15 minutes past the hour: 55-10-25-40

Journey time: 15mins (to T123) 21mins ( to T5)

 

Heathrow Express Connections

Heathrow Express runs from London Paddington rail station which is on the Circle, Hammersmith & City, District and Bakerloo London Underground lines. Change at Terminals 123 (Heathrow Central) for the free and frequent service to Terminal 4. Heathrow Express boast the most punctual train service in the uk with 99.9% of their trains on time, take the hassle out of air travel.

 

Heathrow Express Contact Details

Primary tel: 0845 600 15 15

By Post
Heathrow Express Customer Relations Department
Freepost LON16331
London
W2 6BR 
• Please include an email address and contact phone number in your letter to enable us to contact you about your query.

By International Post
Heathrow Express Customer Relations Department
The Compass Centre
Nelson Road, Hounslow
Middlesex TW6 2GW 
United Kingdom 
• Please include an email address and contact phone number in your letter to enable us to contact you about your query.

Email: https://www.heathrowexpress.com/contact-heathrow-express 

Via Social Media
Twitter @HeathrowExpress or Facebook.

Assisted Travel: 02087572700 / 08001971329

 

Compensations for delays

If your journey on Heathrow Express is delayed by more than 15 minutes, you will be entitled to compensation equal to 50% of the Heathrow Express portion of your journey. If your journey on Heathrow Express is delayed by more than 30 minutes, you will be entitled to compensation equal to 100% of the Heathrow Express portion of your journey. Any delays 15 minutes or less will not be entitled to a refund.

Should you be eligible, you can apply for a compensation claim by completing our Customer Query Form.

You can also apply for a compensation claim via post, please post your original ticket along with a cover letter giving the reason for your claim request to:

Customer Relations Department
Heathrow Express
Freepost LON 16331
London 
W2 6BR

For more detailed information on claiming compensation for delays, please refer to section 4.3 of our Conditions of Carriage.