Grand Central Trains
Grand Central is a privately owned, open access train operating company that connects London to North Yorkshire and the Durham Coastline. Grand Central services run along part of the East Coast mainline.The company began operations in 2007.
About Grand Central
- Grand Central Trains' North Eastern service calls at six stations: London Kings Cross, York, Thirsk, Northallerton, Eaglescliffe and Hartlepool rail station. The quickest total journey time 3 h 22.
- Grand Central's West Riding Service is now in operation and provides daily services between Bradford Interchange, Halifax, Brighouse, Wakefield, Pontefract, Doncaster and London Kings Cross railway station.
- Grand Central has put forward a proposal to introduce a new North West line that will provide direct services between London and Blackpool in 2012. On top of serving the Fylde peninsula, the North West service will also benefit the South Cheshire & Trent Valley regions calling at: Poulton-Fylde, Kirkham & Wesham, Preston, Hartford, Tamworth & Nuneaton station.
Onboard Grand Central
Grand Central standard class passengers enjoy more room on board than if they were travelling with most other train operators, furthermore passengers travelling to and from London are entitled to a free tea & coffee*; simply take your standard class ticket to the buffet car which is located in the centre of the train.
Grand Central first class passengers can enjoy larger reclining seats and at-seat refreshments*
Free Wifi
Both first class AND standard class passenger may enjoy free wifi when they travel with Grand Central, power sockets may be located throughout the carriages.
*All refreshments (inlcuding complimentary light breakfasts) are subject to availability
Grand Central Customer Service Contact Details
Primary tel: 03456034852
Email: customer.services@grandcentralrail.com
Address:
Customer Relations Manager
Grand Central Rail
PO Box 5871
Sheffield
S1 9GP
Cycle Reservations Tel: 0845 603 4852
Assisted Travel Tel: 0844 811 0072
Compensation
https://www.grandcentralrail.com/customer-service/getting-a-refund/compensation-form/