c2c
C2C is a train operating company that provides train services to Essex and London as part of the national rail network. C2C train lines follow routes along the River Thames from the city of London toward the coastline, to Southend-on-Sea rail stations. C2C operate services from Fenchurch street station to Shoeburyness in Essex, with late night services running from Liverpool street and Stratford rail station.
Popular C2C Destinations
C2C is a relatively small compared to other train operating companies but popular network, linking the city of London and the vibrant East End to the popular seaside resorts along the mouth of the Thames, including Leigh-on-sea and Westcliff. C2C also connects London train stations to the Tilbury area in Essex, a settlement with links to the Tilbury ferry, Kent and Lakeside shopping centre. C2C train operating companies most popular train stations include Southend Central, Southend East, Chafford Hundred Lakeside, Upminster, and London Fenchurch Street.
c2c network map © c2c
C2C Franchise
C2C runs along the old Southend and Tilbury Railway line, and is now owned by the National Express Group. As well as C2C, the National Express group also own, National Express East Anglia and Stansted Express
Oyster cards may be used on C2C trains which operate in London.
Cycle Reservations Tel: 0345 744 4422 (option 6)
Assisted Travel Tel: 0345 744 4422 (option 3)
Contact
Get in touch with our Customer Relations team if you'd like to make a complaint about any aspect of our service, if you have a question or query, or any other comments or feedback. There are a number of ways to get in touch with Customer Relations including:
- Comments and Complaints Form - either fill in the online form at the bottom of this page, or pick up a paper copy from any one of our stations
- Email - contact@c2crail.co.uk
- Telephone - 0345 744 4422 (option 6). Lines are open 0800 - 2000 Monday to Friday and 0900 - 1600 on weekends and bank holidays
- Post - FREEPOST ADM3968, Southend, SS1 1ZS
We aim to respond to 95% of correspondence received by email, post or through the Comments and Complaints Form within five working days and aim to respond to 100% within 10 working days. In some cases, however, we may need a bit more time to investigate and respond, but if this is the case we will contact you to let you know.
We understand that some people find it more difficult to contact us than others and so we will be flexible in how we communicate. There are a number of ways that you can contact us (including email, telephone, letter, textphone, etc.) and we will respond in an appropriate format. We're also happy for carers, support workers or guardians to contact us on your behalf (as long as you have given permission).
If you'd like further information on how we will deal with your complaint you can download a copy of our Complaints Handling Procedure here.
Delay repay
If you have been delayed on your journey with us by more than 30 minutes you can claim compensation through our Delay Repay scheme. The amount you receive will depend on the type of ticket you have and the length of time that you were delayed.