Rail Strikes

Guidance regarding the Aslef strikes scheduled for March 2024 has been circulated. 

 

 

 

Upcoming strikes

PERIOD TYPE DISRUPTION TOCS AFFECTED
 
Thursday, 29 February – Saturday, 2 March

Strike

Aslef overtime ban

Applies to Northern

 
Thursday, 29 February – Saturday, 2 March

Strike

Aslef overtime ban

Applies to London North Eastern Railway

 
Friday, 1 March

Strike

Strike action by Aslef union

Applies to Northern

 
Friday, 1 March

Strike

Strike action by Aslef union

Applies to London North Eastern Railway


 

Overtime bans

It's important to note that the overtime ban isn't considered a full strike, and no DNT (Do Not Travel) messaging is in place. A refund will only be available if the train has been cancelled, and customers choose not to travel.

 

Ticket validity arrangements

 

If you hold a ticket dated on a strike day falling within the date ranges below, you can use it as-is on a number of alternative days. You do not need to replace your ticket or re-book.
 

This policy applies to tickets where any leg of the journey involves travelling on an affected Train Operating Companies (as per the TOCs shown in the list above)

 

Date Range       Ticket Validity
Fri 1st March 2024

Valid on Thurs 29th February 2024 up to and including Tues 5th March 2024

 

Travel within London: Customers presenting magstripe National Rail tickets (Singles, Returns or Season Tickets) for journeys across London are permitted to travel on TfL services (bus, Tube, tram or DLR) on reasonable routes only, on the days of the National Rail industrial action only. Please note if your ticket is for a journey that includes crossing London it will not be valid on London Underground services on an alternative date. 

TfL have confirmed that customers will not be able to use London Buses or London Trams as an alternative on any day; nor use London Underground or DLR outside of the valid route and on the date shown as noted above. Customers will be expected to pay for their TfL journeys as normal.

 

If your ticket includes a TfL journey, a refund is only applicable if the entire ticket remains unused. We cannot issue a refund solely for the TfL portion if you have already travelled on the ticket.

  • Passengers are advised to travel as closely aligned with their original booking times as possible.
     
  • Those with tickets valid for travel across London must adhere to the specified date on their ticket or use PAYG/a new ticket for the London Underground segment if traveling the day before or after.
     
  • Seat reservations cannot be honoured if passengers choose to travel on a different day.
     
  • Customers desiring to amend Advance tickets (by re-booking and claiming a refund on the originals) to travel outside this easement may do so, following the standard Advance ticket terms and conditions.

Refunds

If you have purchased an Advance, Off-Peak or Anytime ticket and choose not to travel, you will be eligible for full refund on your entire booking, providing that your tickets are wholly unused. To refund your booking, please email customer.support@raileasy.co.uk.

Note: If you have printed your tickets from a machine, you must follow the instructions on the refunds and amendments page when you email them in.


 

How does this affect existing bookings?

You will be offered a full refund on your entire booking if you prefer to cancel and rebook your journey. 

 

If your journey is unaffected by the strike action and you wish to change your dates, please rebook your whole journey online and claim a refund by submitting a refund request here. The refund may be subject to a £10 admin fee.

Note:  If an amendment results in a lower price ticket, the difference in fare will not be refunded. Please also note that we are unable to offer travel vouchers or credit notes.


 

Passengers travelling on strike days have the following options: 

Refunds

If your service has been cancelled, delayed, or rescheduled, you will be entitled to a refund on your unused tickets. Please email customer.support@raileasy.co.uk

Change of travel dates

In the event of your service being affected by strike action cross industry ticket easements and acceptance may be made available. If you have purchased an Advance, Off-Peak or Anytime ticket and choose not to travel,  we will be able to offer a refund your entire booking for you. 

Change of train company or route

You may be able to use your ticket on another train company or an alternative route. Please check for ticket acceptance information on the train company's website or contact them for more details. 


 

More information: https://www.nationalrail.co.uk/travel-information/industrial-action/