Guidance regarding some of the Aslef strikes scheduled for January/February 2024 has been circulated. Guidance is not yet available for the LNER strike dates.
Ticket validity arrangements
If you hold a ticket dated on a strike day falling within the date ranges below, you can use it as-is on a number of alternative days. You do not need to replace your ticket or re-book.
This policy only applies to tickets purchased before the strikes were announced – this means tickets purchased before 15 January.
This policy applies to tickets where any leg of the journey involves travelling on an affected Train Operating Companies (as per the TOCs shown in the list above)
This policy does not apply to journeys wholly within the following unaffected TOCs - only
on through tickets to or from them for journeys that also involve the affected TOCs:
Elizabeth line, Heathrow Express, London Overground, Merseyrail, ScotRail, Transport for
This policy does not apply to any journeys on the following unaffected TOCs:
Caledonian Sleeper, Grand Central, Hull Trains, Lumo.
Travel within London: Customers presenting magstripe National Rail tickets (Singles, Returns or Season Tickets) for journeys across London are permitted to travel on TfL services (bus, Tube, tram or DLR) on reasonable routes only, on the days of the National Rail industrial action only. Please note if your ticket is for a journey that includes crossing London it will not be valid on London Underground services on an alternative date.
TfL have confirmed that customers will not be able to use London Buses or London Trams as an alternative on any day; nor use London Underground or DLR outside of the valid route and on the date shown as noted above. Customers will be expected to pay for their TfL journeys as normal.
If your ticket includes a TfL journey, a refund is only applicable if the entire ticket remains unused. We cannot issue a refund solely for the TfL portion if you have already travelled on the ticket.
- Passengers are advised to travel as closely aligned with their original booking times as possible.
- Those with tickets valid for travel across London must adhere to the specified date on their ticket or use PAYG/a new ticket for the London Underground segment if traveling the day before or after.
- Seat reservations cannot be honoured if passengers choose to travel on a different day.
- Customers desiring to amend Advance tickets (by re-booking and claiming a refund on the originals) to travel outside this easement may do so, following the standard Advance ticket terms and conditions.
It's important to note that the overtime ban isn't considered a full strike, and no DNT (Do Not Travel) messaging is inplace. A refund will only be available if the train has been cancelled, and customers choose not to travel.
If you have purchased an Advance, Off-Peak or Anytime ticket and choose not to travel, you will be eligible for full refund on your entire booking, providing that your tickets are wholly unused. To refund your booking, please email firstname.lastname@example.org.
Note: If you have printed your tickets from a machine, you must follow the instructions on the refunds and amendments page when you email them in.
How does this affect existing bookings?
You will be offered a full refund on your entire booking if you prefer to cancel and rebook your journey.
If your journey is unaffected by the strike action and you wish to change your dates, please rebook your whole journey online and claim a refund by submitting a refund request here. The refund may be subject to a £10 admin fee.
Note: If an amendment results in a lower price ticket, the difference in fare will not be refunded. Please also note that we are unable to offer travel vouchers or credit notes.
Passengers travelling on strike days have the following options:
If your service has been cancelled, delayed, or rescheduled, you will be entitled to a refund on your unused tickets. Please email email@example.com
Change of travel dates
In the event of your service being affected by strike action cross industry ticket easements and acceptance may be made available. If you have purchased an Advance, Off-Peak or Anytime ticket and choose not to travel, we will be able to offer a refund your entire booking for you.
Change of train company or route
You may be able to use your ticket on another train company or an alternative route. Please check for ticket acceptance information on the train company's website or contact them for more details.
More information: https://www.nationalrail.co.uk/travel-information/industrial-action/