Amending your booking

Click here for more information on Refunds & Exchanges


Please note if your booking consists of Advance type (non-refundable) ticket, you can only amend dates and times, NOT the departure point and destination. A non-refundable ticket can only be amended up to the date/time of the first booked departure. After that time the ticket has no value and a fresh ticket must be purchased. 

You can change the date/ time but not the departure or destination and only pay the difference in price, including an admin fee.

You can do this yourself via Manage My Booking.

If your ticket is flexible type (Off-Peak, Super Off Peak and Anytime, sometimes known as "walk-up" fares) which are refundable, you may cancel your booking for a £10 admin fee and re-book any journey; the destination, origin and train operator do not have to be the same.


Amendments through Raileasy

To amend through Raileasy, you can now change the date/ time of your journey yourself via  Manage My Booking and only pay the difference in ticket price, including an admin fee. Please note that any amendments on non-refundable tickets must be made before your original travel dates with your new dates/times.

If you have already collected your ToD (Ticket On Departure) tickets then you must post the printed tickets back to us to the address given when you submit the refund claim along with a printed copy of your refund claim before we can refund you. We always recommend sending tickets via recorded delivery. If you are posting back the original tickets, these must be received by Raileasy no later than 28 days after the original travel date.


Changing your Origin or Destination

If you need to change your departure point or destination, you will have to cancel your booking so please check if your ticket is refundable.


Ticket Type

Refundable without a re-booking

Amendable - Change of Date / Time only and not the departure and destination stations

Flexible type (Off Peak, Super Off Peak & Anytime)



Fixed Time (Advance)




Amendment Charge


We charge a £10 administrative fee per booking reference for amending your booking in addition to any increase in cost. (Please note that at a station you will be charged £10 per passenger, per ticket plus any increase in ticket cost.)