Contact Us

If you wish to contact Raileasy for comments, complaints, suggestions, general enquiries or for information on your booking, you can reach one of our friendly customer service team through: email, mail or social media.


Refunds & Amendments

If you want to amend or cancel your booking, you will be able this yourself to do via Manage My Booking.

More information


By Email

For comments, suggestions and enquiries, please email us at



By Phone

0208 989 3437

Monday - Thursday:  0930 - 1630

Friday: 0930 - 1600


Standard call rates apply.


By Social Media




By Mail

Please contact us at the following address (for suggestions & complaints only):

10 Station Parade
High Street Wanstead
E11 1QF


Company Information is a trading name of Ferries Trains Planes Limited.

Ferries Trains Planes Limited is a company registered in England (with company registration number 3067728).

Our registered office is at:

10 Station Parade
High Street Wanstead
E11 1QF

European Commission’s Online Dispute Resolution

There is a new online platform for dispute resolution at