Contact Us

If you wish to contact Raileasy for comments, complaints, suggestions, general enquiries or for information on your booking, you can reach one of our friendly customer service team through: email, mail or social media.

 

Refunds & Amendments

If you want to amend or cancel your booking, you will be able this yourself to do via Manage My Booking.

More information


 

By Email

Due to the high volume of queries we are receiving, the response time will be significantly delayed so please bear with us.

For comments, suggestions and enquiries, please email us at management@raileasy.co.uk

 


By Social Media

   

 


 

By Mail

Please contact us at the following address (for suggestions & complaints only):

10 Station Parade
High Street Wanstead
London
E11 1QF


 

Company Information

 

raileasy.co.uk is a trading name of Ferries Trains Planes Limited.

Ferries Trains Planes Limited is a company registered in England (with company registration number 3067728).

Our registered office is at:

10 Station Parade
High Street Wanstead
London
E11 1QF

European Commission’s Online Dispute Resolution

There is a new online platform for dispute resolution at http://ec.europa.eu/odr