If you wish to contact Raileasy for comments, complaints, suggestions, general enquiries or for information on your booking, you can reach one of our friendly customer service team through: email or social media.
Refunds & Amendments
If you want to amend or cancel your booking, you will be able this yourself to do via Manage My Booking.
If your reference is entered correctly but not recognised in Manage My Booking, then it is highly likely that you've booked your journey on Trainsplit.com so please submit a refund on refunds.trainsplit.com
Due to the high volume of queries we are receiving, the response time will be significantly delayed so please bear with us.
For comments, suggestions and enquiries, please email us at firstname.lastname@example.org
By Social Media
raileasy.co.uk is a trading name of Ferries Trains Planes Limited.
Ferries Trains Planes Limited is a company registered in England (with company registration number 3067728).
European Commission’s Online Dispute Resolution
There is a new online platform for dispute resolution at http://ec.europa.eu/odr