How to use raileasy
New to online booking? Or simply unsure about booking, or want to see if there's anything you are missing? Below is your step-by-step definitive guide on how to use raileasy. If you are still unsure or want a answer to a simple question please go to our FAQs page.
Step One - The homepage
Simply select your journey details and preferences- and don't worry you can change the class of travel and compare first class, standard and combo fares easily on the fares page. If you're travelling to a destination and you're not sure of the closest rail station use our station search box - this clever tool will provide a list of all local stations.
Children? - Children under 5 travel for free BUT this is under the assumption that they would sit on an adults lap SO if you want your child to have a seat you will have to book them a child ticket.
Railcards - You will now be able to select the quantity of railcards that applies to the amount of travellers. The National Rail Conditions of Travel states that If you use a Railcard to purchase a discounted Ticket, you must carry the Railcard (and have it available for inspection) when you travel. The Railcard must be within its period of validity when you travel (in other words it should not have expired).
Advance Options- If you are flexible on your travel times then one of the best tools for you is our 'FIND CHEAPEST FARES' selection - it will pull up a timetable of the cheapest fares throughout the day. It's also worth checking out 'OVER-TAKEN' trains if you don't mind travelling for longer for cheaper! -Those who want to avoid changing trains or worried about changing on unfamiliar stations can select 'direct trains only' and/or 'allow more time for changes'. You can even have the option here to travel via, avoid or stop at any rail station.
Step Two - The Timetable & Fares Page
This page displays the timetable for your journey and all available fares - you can also flick to earlier and later trains easily at the top of the timetable.
Highlight this icon to book tickets - select two times for returns, and one time for a single by. If it's a return journey then the two icons must be in the same horizontal line i.e. be the same price
This is how the icon appears once selected.
These icons link to important information and it's recommended you click on these when selecting a fare to ensure the ticket meets your needs before you book. Ticket Information- details of the selected fare including if it is cancellable/refundable, its validity and flexibility can be found by clicking 'i' icon next to the fare price.
Details of the journey including: total journey time, train operators, journey leg details can be found by clicking on the 'Changes' number underneath the arrival and departure times.
Flexible or Cheapest? - You can opt for flexible or cheapest in just one direction or both, if you're not sure you can easily flick between options to see what meets your needs. **Remember the cheap fares are subject to availability and some flexible fares are not valid at all times so please check the terms of your tickets before you book.
First or Standard? - You can also easily compare first class and standard class tickets by selecting these icons - it's worth checking out as first class in one direction COULD be the same as a standard class return.
Change Journey - if you want to change any other journey details please click on 'Edit Search' which will take you back to the homepage.
Step Three - Your Basket
The basket shows summary details of the journey you are about to purchase. You can also add another journey by clicking on this option.
If you realise any of the details are incorrect or you no longer want the journey simply edit or delete
Step Four - Personal Details
Just enter your details, you are required to enter your email address twice so that we are absolutely sure that you will receive the booking confirmation.
If you own more than one email account, please ensure that you do not mix up your email addresses so that the confirmation is received by you.
Step Five - Delivery Details
Choose your preferred delivery options. At the moment we only offer the following delivery methods.
We are unable to post out tickets.
E-Tickets are not available on all routes. If E-Tickets are available for your journey it will appear as one of your Ticket delivery method during the booking process.
Not all stations are TOD, but if your departure point is non TOD and not E-Ticketable, you may collect the tickets from any other TOD station click here for a full list of TOD stations.
Step Five - Seating Preferences
Here you can opt to reserve seats for your journey and select your seating preferences - we do not charge for reservations. Only Advance tickets come with guaranteed seat reservations. Unfortunately we cannot guarantee we will be able to meet all your requirements but we will assign reservations and preferences where possible.
Please note that we no longer handle on-request seat reservations after a booking has been made therefore kindly ensure that you are satisfied with the allocated seats prior to making the payment.
If you wish to book travel assistance for your journey, please click here for more info.
Step Six - Checkout
Now all you need to is enter your billing details. Please make sure the billing details you enter match exactly with those held by your bank or card issuer otherwise the booking will fail - please check with your bank or card issuer for clarification.
Please check to ensure that you are happy with the journey you are about to book.
Step Seven - Payment
This page gives a summary of your journey - please check and double check all details are correct before pressing pay.
If you notice any details are incorrect you can always go back to the page by clicking on the tabs in order or by clicking on your basket and selecting edit or delete journey, below the price
Step Eight - Confirmation
Done! Your booking confirmation will appear on screen, and also emailed to you but for various reasons beyond our control they sometimes do not reach customers so please make a note of your reference number and / or print off the confirmation screen for your records - you will not be able to bookmark this page.
You should check immediately that you have the correct Ticket(s) for the journey you intend to make.
If you think a mistake has been made, you will be able to claim a refund on the total cost of your tickets (regardless of ticket types) within 2 hours of making the purchase so we ask that you do this straightaway. Simply access your booking by tapping on Manage My Booking.
Please Note: Raileasy is unable to sell the following products:
Sleeper cabins (we sell seated sleepers)
Tickets in exchange for warrants
Tickets including admission
Privilege tickets for Railway Staff
Rail station car parking
Cycle storage at stations
Please contact your train operating company for more information.