E-Tickets (Smartest Option)

We are now offering E-tickets where available on the UK Rail network!
If E-Tickets are available for your journey it will appear as one of your Ticket delivery method during the booking process.


What does an E-Ticket look like?

An E-Ticket contains a unique ticket verification (QR code) like the one below. It also contains your journey information such as departure and destination station, date and seat reservation where applicable.


How does E-tickets work?

  1. Choose ‘E-Ticket’ as your Ticket Delivery method.
  2. Purchase your ticket(s).
  3. We will email your confirmation straight away.
  4. Download the PDF to your smartphone AND / OR print at home as a backup.
  5. Ensure that you have battery on your smartphone on the day of travel.
  6. Scan your E-tickets at the barrier for entry onto the platform or during ticket inspection on board the train.

What are the benefits of choosing E-Tickets?

  • Convenience - Get your tickets right away by downloading onto your smartphone (You may want to do this in advance in case there’s no reception in the station)
  • Skip the queues – no more queueing at the self-service ticket machines or ticket office (especially during peak hours).
  • Print* at your convenience – if you need a backup copy (there’s no limit as to how many times you can print your tickets at home)
  • You can forward them to the other passengers that are booked on the same journey as you so they can download or print their own tickets at their convenience
*Please note that E-Tickets cannot be printed at the self-service ticket machines or ticket desk at the station.

What type of hardware or software is required to be able to use E-Tickets?

  • Any smartphone that can browse the internet can load E-Tickets. If you don't have a smartphone, then please print your tickets at home and carry the printout with you on the day of travel.
  • Printer - Any ink-jet or laser printer (colour or black & white) with a resolution of 300 dpi or more is able to print tickets. Use A4 plain white paper for best results. (If you are unsure of your printer's resolution/dpi, check the printer manual.)
  • Adobe Acrobat Reader 4.0 or higher. If you do not have it, download it now It's free.