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Children under 5 travel free

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Can I book if I live outside of the UK?

Yes you can book tickets if you live outside the UK. Make sure you enter the correct billing address with the correct country, i.e. the one that is held by your bank or card issuer. Please do not enter a foreign address with UK as the country. Please be aware we can only post to the UK (excluding Ireland).

Can I change my delivery method?

If there is enough time we can have your TOD tickets posted either via first class (£1.50) or special delivery (£7.50), however we always recommend TOD as the best method of collection. If this is not an option we recommend special delivery to guarantee your tickets safe arrival as we cannot accept responsibility for TOD tickets that end up lost in the post. If you have selected for your tickets to be posted you cannot then change for collection at the station.

Can I change my seat reservations?

Under extreme certain circumstances we can change seat reservations. For example, if a Mother and Child are not sat together we will try our best to reserve seats next to each other.

Can I get fare quotes for journeys via email?

Unfortunately, due to fares changing all the time we cannot offer quotes via email. Please use our site for up to date information on Fares, Times and Ticket Types.

Can you tell me where my seat reservations are?

Refer yourself to your email confirmation or letter, where you will find your intinerary which includes the coach and seat number of your reservations.

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Also in this section

Top Savings Tips

  1. 1. Book Early- Cheap train tickets are available up to 12 weeks in advance.
  2. 2. Avoid Travelling in Rush Hour-Off peak train tickets are cheaper!
  3. 3. Split Your Train Tickets- Split ticketing, where the journey is broken down into smaller sections could save you a small fortune on the cost of train travel. Try it here
  4. 4. Cheapest fare Finder-Our cheapest fare finder searches a wider time frame to locate cheaper rail tickets throughout the day.

Find a Cheaper Fare

If you book with us then find a cheaper fare becomes available for the exact same journey on Raileasy we will refund the original FREE OF CHARGE when you re-book as part of our BEST FARE GUARANTEE