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Contact Us

If you wish to contact Raileasy for comments, complaints, suggestions, general enquiries or for information on your booking, you can reach one of our friendly customer service team through: email, mail and telephone.

By Email

If you want to amend or cancel your booking please email refunds@raileasy.co.uk

For comments, suggestions and enquiries, please email us at admin@raileasy.co.uk

By Phone

To make a booking and for general journey planning information please contact our UK based call centre on 0906 2000 500. Calls are charged at £1.02 a minute from UK BT landlines.

For issues relating to existing bookings please phone 0208 989 3437 (Mon-Fri 09:30-17:00). Outside these hours please call 0871 512 2002. Calls to this line are charged at the National Rate of 10p/minute.

PLEASE NOTE: These charges apply for calls from BT landlines, costs from other networks and mobiles may vary. Telephone lines are open 0700-2000 Mon-Fri and 0800-2000 Sat/Sun and Bank Holidays. If you call these numbers outside of opening hours you may still be charged.

By Mail

Please contact us at the following address (for suggestions & complaints only):

10 Station Parade
High Street Wanstead
London
E11 1QF

Refunds And Amendments

For refunds and amendments please contact:

Raileasy Refunds
Po Box 3522
Stafford
ST16 9PY

refunds@raileasy.co.uk

 

Company Information

raileasy.co.uk is a trading name of Ferries Trains Planes Limited.

Ferries Trains Planes Limited is a company registered in England (with company registration number 3067728). Our registered office is at:

87 South Parade
Northallerton
North Yorkshire
DL7 8SL

Also in this section

Top Savings Tips

  1. 1. Book Early- Cheap train tickets are available up to 12 weeks in advance.
  2. 2. Avoid Travelling in Rush Hour-Off peak train tickets are cheaper!
  3. 3. Split Your Train Tickets- Split ticketing, where the journey is broken down into smaller sections could save you a small fortune on the cost of train travel. Try it here
  4. 4. Cheapest fare Finder-Our cheapest fare finder searches a wider time frame to locate cheaper rail tickets throughout the day.

Find a Cheaper Fare

If you book with us then find a cheaper fare becomes available for the exact same journey on Raileasy we will refund the original FREE OF CHARGE when you re-book as part of our BEST FARE GUARANTEE