If you wish to contact Raileasy for comments, complaints, suggestions, general enquiries or for information on your booking, you can reach one of our friendly customer service team through: email, mail and telephone.
If you want to amend or cancel your booking please complete our online refund application form HERE
For comments, suggestions and enquiries, please email us at firstname.lastname@example.org
To make a booking and for general journey planning information please contact our UK based call centre on 0906 2000 500. Calls are charged at £1.02 a minute from UK BT landlines.
For issues relating to existing bookings please phone 0208 989 3437 (Mon-Fri 09:30-17:00). Outside these hours please call 0871 512 2002. Calls to this line are charged at the National Rate of 10p/minute.
PLEASE NOTE: These charges apply for calls from BT landlines, costs from other networks and mobiles may vary. Telephone lines are open 0700-2000 Mon-Fri and 0800-2000 Sat/Sun and Bank Holidays. If you call these numbers outside of opening hours you may still be charged.
Please contact us at the following address (for suggestions & complaints only):
10 Station Parade
High Street Wanstead
Refunds And Amendments
For refunds and amendments please contact:
PO Box 1259
You can also use our online refund application form here
raileasy.co.uk is a trading name of Ferries Trains Planes Limited.
Ferries Trains Planes Limited is a company registered in England (with company registration number 3067728). Our registered office is at:
87 South Parade