Coronavirus Travel Info

Due to the high volume of emails and calls we are receiving, the response time will be significantly delayed so please bear with us

 

Will I get a refund if I decide not to travel?

We are now offering FULL (No admin fee) refunds on Anytime/ Off Peak (flexible) tickets AND Advance (non-refundable) tickets for future journeys up until 31st May, booked before 0700 on Monday 23 March 2020. If your booking contains Advance fares, the refund must be applied before travel.

For journeys booked on Raileasy.co.uk, please submit a refund via Manage My Booking

Please note that if you have booked ToD (Ticket on Departure) tickets and collected/ printed the tickets from a self service ticket machine or ticket desk at the station, you will be able to download a printable PDF form to return the tickets via recorded delivery before a refund can be obtained.

If the reference is entered correctly but not recognised in Manage My Booking, then it is highly likely that you've booked your journey on Trainsplit.com so please submit a refund via refunds.trainsplit.com

If you have booked ToD (Ticket on Departure) tickets and collected/ printed the tickets from a self service ticket machine or ticket desk at the station, you must fill out this form for printed tickets and post all the unused tickets back via recorded delivery before a refund can be issued.
 
For all refund applications, kindly note that you must submit a claim within 56 days of the original travel date AND return any printed ToD (Ticket on Departure) tickets to us before we can process your claim.