Amending your booking
Please note if you ticket is non-refundable you can only amend dates and times, NOT the departure point, destination or Train Operator. Amendments must be processed within 28 days of the travel date for a single and of the return date for return tickets. If your ticket is refundable you may cancel your booking and re-book any journey; the destination, origin and train operator do not have to be the same.
Amendments through Raileasy
To amend through Raileasy please rebook online with your new dates/times and email firstname.lastname@example.org with your new 8 digit ticket collection reference and the original ticket collection reference you no longer require which we will refund. We cannot change your ticket for you.
If you re-book online but have already collected your original tickets or tickets have been posted out to you must post the original tickets back to us to the address given below before we can refund you. We always recommend sending tickets via recorded delivery.
Po Box 3522
Changing your origin or Destination
If you need to change your departure point or destination, you will have to cancel your booking so please check if your ticket is cancellable/refundable, you will find this information in your booking confirmation.
We charge a £10 administrative fee for refunding your original ticket. (Please note that at a station you will be charged £10 per passenger, per journey plus any increase in ticket cost.)
Please call 0906 2000 500 or email email@example.com for further instructions, amendments cannot be done on this number. Opening hours 0700 - 2000 Mon-Fri; 0800-2000 Sat/Sun Calls cost £1.02/min from BT UK landlines. Costs from other networks and mobiles may vary. Please note that if you telephone this number outside of opening hours you may still be charged.