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Amending your booking

Please note if you ticket is non-refundable you can only amend dates and times, NOT the departure point, destination or Train Operator. A non-refundable ticket can only be amended up to the date/time of the first booked departure. After that time the ticket has no value and a fresh ticket must be purchased. If your ticket is refundable you may cancel your booking and re-book any journey; the destination, origin and train operator do not have to be the same.

 

Amendments through Raileasy

To amend through Raileasy please rebook online with your new dates/times and email refunds@raileasy.co.uk with your new 8-10 digit ticket collection reference and the original ticket collection reference you no longer require which we will refund. We cannot change your ticket for you.

If you re-book online but have already collected your original tickets or tickets have been posted out to you must post the original tickets back to us to the address given below before we can refund you. We always recommend sending tickets via recorded delivery. If you are posting back the original tickets, these must be received by Raileasy no later than 28 days after the original travel date

Raileasy Refunds
Po Box 3522
Stafford
ST16 9PY

 

Changing your Origin or Destination

If you need to change your departure point or destination, you will have to cancel your booking so please check if your ticket is cancellable/refundable, you will find this information in your booking confirmation.

 

Amendment Charge

We charge a £10 administrative fee for amending your booking in addition to any increase in cost. (Please note that at a station you will be charged £10 per passenger, per ticket plus any increase in ticket cost.)

 

Still Unsure?

Please call 0906 2000 500 or email refunds@raileasy.co.uk for further instructions, amendments cannot be done on this number. Opening hours 0700 - 2000 Mon-Fri; 0800-2000 Sat/Sun Calls cost £1.02/min from BT UK landlines. Costs from other networks and mobiles may vary. Please note that if you telephone this number outside of opening hours you may still be charged.

 

 

Also in this section

Top Savings Tips

  1. 1. Book Early- Cheap train tickets are available up to 12 weeks in advance.
  2. 2. Avoid Travelling in Rush Hour-Off peak train tickets are cheaper!
  3. 3. Split Your Train Tickets- Split ticketing, where the journey is broken down into smaller sections could save you a small fortune on the cost of train travel. Try it here
  4. 4. Cheapest fare Finder-Our cheapest fare finder searches a wider time frame to locate cheaper rail tickets throughout the day.

Find a Cheaper Fare

If you book with us then find a cheaper fare becomes available for the exact same journey on Raileasy we will refund the original FREE OF CHARGE when you re-book as part of our BEST FARE GUARANTEE