making a booking
Find useful information to help you make your bookings and get the best service from raileasy.
How to use Raileasy
New to online booking? Or simply unsure about booking, or want to see if there's anything you are missing? Here is your step-by-step definitive guide on how to use raileasy. How to use Raileasy
Book in advance & save money
Raileasy always recommend booking in advance to make sure you can get the best discounts - travellers can save up to 80% by booking in advance. Advance fares are released anything UP TO 12 weeks in advance, but sometimes later so check regularly for the best prices as these fares are subject to availability. Book in advance & save money
The Ticket Fares Explained
Find out the differences between Advance, Off Peak & Super Off Peak and Anytime fares to help you decide which type of fare is best for you. The Ticket Fares Explained
ticket collection (TOD)
TOD ticket collection means you collect your tickets at the staition. It's raileasy recommended method of collection and it's FREE ticket collection (TOD)
Book by phone
Having trouble booking online? Simply call our friendly, United kingdom based customer service team that specialise in unbiased travel information. Book by phone
Cheapest vs flexible tickets
Raileasy have summarised all UK rail fares in two types to make it easier for you to find and book tickets that meet your needs. Cheapest vs flexible tickets
Amending your booking
All tickets sold by Raileasy are amendable. The origin and destination must remain the same, the amendment raised within 28 days of the travel date, and all un-used tickets returned. Amending your booking
Cancelling your booking
Not all rail fares are cancellable/refundable so please check the terms & conditions of your ticket BEFORE you book. These terms are set by the train operating companies. Cancellation requests must be raised within 28 days of the travel date and all unused tickets returned. Cancelling your booking
Raileasy's T&Cs
All bookings are subject to raileasy's terms & conditions so please read these before you complete your booking Raileasy's T&Cs
Insurance T&Cs
For added security and peace of mind you can opt to insure your raileasy journey at £1.25 per person per journey Insurance T&Cs
National Rail Conditions of Carriage
Every ticket you book for travel on the National Rail Network is subject to the National Rail Conditions of Carriage which is set out to explain your rights and restrictions. If you have any issues with your journey you may wish to refer to these conditions National Rail Conditions of Carriage
networks maps
Need help planning your journey? Take at look at these network maps including national, regional, and international rail maps. All by Project Mapping (© Project Mapping) networks maps
Train Operating Company
Contact information and details of every train company. If you experience any issues with the service or running of your journey please contact the train company who operated your route, listed in your confirmation itinerary. Train Operating Company
Disabled Passengers
Travelling by train can be daunting for many, however the rail companies offer a range of services to help travellers requiring additional assistance both at the station and on board. Disabled Passengers
