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making a booking

Find useful information to help you make your bookings and get the best service from raileasy.

How to use Raileasy

New to online booking? Or simply unsure about booking, or want to see if there's anything you are missing? Here is your step-by-step definitive guide on how to use raileasy. How to use Raileasy

Book in advance & save money

Raileasy always recommends booking in advance to make sure you can get the best discounts - travellers can save up to 80% by booking in advance. Advance fares are released anything UP TO 12 weeks in advance, but sometimes later so check regularly for the best prices as these fares are subject to availability. Book in advance & save money

The Ticket Fares Explained

Find out the differences between Advance, Off Peak & Super Off Peak and Anytime fares to help you decide which type of fare is best for you. The Ticket Fares Explained

ticket collection (TOD)

TOD ticket collection means you collect your tickets at the staition. It's raileasy recommended method of collection and it's FREE ticket collection (TOD)

Book by phone

Having trouble booking online? Simply call our friendly, United kingdom based customer service team that specialise in unbiased travel information. Book by phone

Cheapest vs flexible tickets

Raileasy have summarised all UK rail fares in two types to make it easier for you to find and book tickets that meet your needs. Cheapest vs flexible tickets

Amending your booking

All tickets sold by Raileasy are amendable. The origin and destination must remain the same and all un-used tickets returned no later than 28 days after the original travel date. Amending your booking

Cancelling your booking

Not all rail fares are cancellable/refundable so please check the terms & conditions of your ticket BEFORE you book. These terms are set by the train operating companies. Cancellation requests must be raised within 28 days of the travel date and all unused tickets returned. Cancelling your booking

Raileasy's T&Cs

All bookings are subject to raileasy's terms & conditions so please read these before you complete your booking Raileasy's T&Cs

Insurance T&Cs

For added security and peace of mind you can opt to insure your raileasy journey at £1.25 per person per journey Insurance T&Cs

National Rail Conditions of Carriage

Every ticket you book for travel on the National Rail Network is subject to the National Rail Conditions of Carriage which is set out to explain your rights and restrictions. If you have any issues with your journey you may wish to refer to these conditions National Rail Conditions of Carriage

networks maps

Need help planning your journey? Take at look at these network maps including national, regional, and international rail maps. All by Project Mapping (© Project Mapping) networks maps

Train Operating Company

Contact information and details of every train company. If you experience any issues with the service or running of your journey please contact the train company who operated your route, listed in your confirmation itinerary. Train Operating Company

Eurostar Terms and Conditions

Travelling by Eurostar? Not all types of Eurostar ticket are refundable or exchangeable. Check the terms and conditions of your ticket and the Eurostar Conditions of Carriage here. Eurostar Terms and Conditions

Disabled Passengers

Travelling by train can be daunting for many, however the rail companies offer a range of services to help travellers requiring additional assistance both at the station and on board. Disabled Passengers

Also in this section

Top Savings Tips

  1. 1. Book Early- Cheap train tickets are available up to 12 weeks in advance.
  2. 2. Avoid Travelling in Rush Hour-Off peak train tickets are cheaper!
  3. 3. Split Your Train Tickets- Split ticketing, where the journey is broken down into smaller sections could save you a small fortune on the cost of train travel. Try it here
  4. 4. Cheapest fare Finder-Our cheapest fare finder searches a wider time frame to locate cheaper rail tickets throughout the day.

Find a Cheaper Fare

If you book with us then find a cheaper fare becomes available for the exact same journey on Raileasy we will refund the original FREE OF CHARGE when you re-book as part of our BEST FARE GUARANTEE


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