First ScotRail
First ScotRail was named UK Public Operator of the Year at the National
Transport Awards held in London in July 2006.The franchise is now in its third year, with ScotRail's Public Performance Measure - a combination of punctuality and reliability – reaching a record high for the franchise in August.
Delays have been reduced by 32% since franchise commencement, compared with the franchise commitment of 2% per year.
Other significant improvements include innovative initiatives such as the introduction of paperless tickets – an industry first. First Scotrail's Caledonian Sleeper Bargain Berth tickets will soon be available online.
First ScotRail's investment programme really took off this year, with benefits to customers many and varied. They include train refurbishments leading to improved reliability and a better overall journey experience and station enhancements ranging from waiting rooms to upgraded lighting, ensuring a safer and more comfortable environment.
Customer satisfaction, at the heart of Scotrail's Vision and Values, is at an all time high – and passenger numbers are up 9% from the previous year.
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Company Details
Company Details
| Company Name | First ScotRail |
|---|---|
| Head Office Postal Address | Atrium Court
50 Waterloo Street Glasgow G2 6HQ,UK |
| Head Office Phone Number | 0845 601 5929 |
| Head Office Email Address | scotrailcustomer.relations@firstgroup.com |