Contact Us
If you wish to contact Raileasy for comments, complaints, suggestions, general enquiries or for information on your booking, you can reach one of our friendly customer service team through: email, mail and telephone.
By Phone
For cancellations, amendments and general journey planning information please contact our UK based call centre on 0906 2000 500 charged at £1.02 a minute.
PLEASE NOTE: This charge applies for calls from BT landlines, other operators might charge an excess. Telephone lines are open 0700-2000 Mon-Fri and 0800-2000 Sat/Sun. If you call this number outside of opening hours you may still be charged.
By Email
If you want to amend or cancel your booking please email refunds@raileasy.co.uk
For comments, suggestions and enquiries, please email us at admin@raileasy.co.uk
By Mail
Please contact us at the following address (for suggestions & complaints only):
10 Station Parade
High Street Wanstead
London
E11 1QF
For refunds and amendments please contact:
Raileasy Refunds
Po Box 3522
Stafford
ST16 9PY
* please note: Calls cost £1.02/min from BT UK landlines. Costs from other networks and mobiles may vary.
Company Information
raileasy.co.uk is a trading name of Ferries Trains Planes Limited.
Ferries Trains Planes Limited is a company registered in England (with company registration number 3067728). Our registered office is at:
87 South Parade
Northallerton
North Yorkshire
DL7 8SL
